Returns & Exchanges Policy

Each Heartmark item is made to order, so we do not accept returns or exchanges for change of mind, incorrect size selection, or color preference.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. We will work with you to provide a replacement or appropriate resolution at no additional cost.

Items must be unworn, unwashed, and in their original condition. We may request a photo of the item so we can resolve the issue quickly.

For an eligible damaged, defective, or incorrect order, Heartmark will cover any required return shipping. There is no restocking fee.

To request assistance with an order, please use our Contact page or email hello@heartmark.pet and include your order number and a brief description of the issue.

Please note: Because Heartmark products are made to order, we encourage customers to review the size guide carefully before placing an order.